Customer Support Representative
We are looking for ambitious Customer Support Representatives to join our Cairo office (although currently during Covid-19 we are all working safely from home).
You will be working full-time, part of the customer support team. Your core focus will be supporting the customers of software products. Our main product is konf.co which is a virtual event platform. Many of our customers are based in the USA, so you will be required to work USA timezone shifts several days per week.
You don't need prior experience doing support for software, but you should have good experience in customer support, and very good spoken and written English.
You should be ambitious and have a hunger to learn new things. If you have a drive to rapidly advance your skills and career, this is an ideal role for you.
- 2+ years experience working in a customer support role with offshore accounts
- Very good written and spoken English
- Ideally some experience writing customer support material (FAQs, knowledge base articles)
- Proficient in software tools like Google Docs, Spreadsheets, support software.
Rebase Ventures is a B2B SaaS Venture Studio. This means that we build and run B2B Software As A Service (SaaS) products. We're similar to other SaaS product companies like Slack and Instabug, except instead of having just one product, we work on more than one.
The company is founded and run by technology entrepreneur Damien Tanner. He previously founded 3 technology companies, raised millions of dollars in funding, and two of them have been acquired by larger companies. Pusher is the most widely recognized company, that still operates. Pusher's product is used by over 250,000 developers and has a team of over 70 people in London.
At Rebase Ventures, our team is split between London and Cairo. The development and growth marketing teams are based in our Cairo office. Product management and design is based in London.
We're on a mission to create the best place to work in Cairo and London. Being an international company means we can give you incredible opportunities to achieve your goals, whether that's to become a better developer, travel the world or learn new skills. Being a relatively small team also means you will have the opportunity to take on new responsibilities and career paths.
Our Culture & Values
We're building a team that is diverse in gender, culture and thinking.
Offices in London and Cairo bring global values to our culture.
Learn from the brightest minds in our team.
Honest & Open
We bring our whole selves to work, and value honest conversation.
Working on things that matter unlocks our self motivation.
Think Long Term
We're committed to building a company for decades to come.
Private Health Insurance
How to Apply
You can apply with an email by sending your CV to CEO's first name at rebase.ventures. Alternatively, you can use the form below.